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What causes human beings to make a significant change in their lives, a transformative shift in thinking and actions? This fundamental question has preoccupied philosophers, priests, politicians, authors, and scholars for centuries. Today, psychologists and therapists who sit with clients session after session have a unique window into the human psyche, watching the rhythms of change unfold in front of them every day, and yet the process remains a mystery. Researchhas shown that even in cases of unqualified success, the client and the therapist often have wildly different views on what made it work. Taking that as his starting point, Jeffrey Kottler leads the reader on an exploration of human behavior, seeking to find out what it is that really makes adifference that can lead to transformative and lasting change.