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The knowledge about the European container terminal market is limited. Therefore, in this book, several research methods have been used to gather new data about the container terminal market. Firstly, literature survey provides the essential theoretical backgrounds for each chapter. Secondly, a database of over 500 European container terminals is used in order to perform the efficiency analysis. Thirdly, interviews with 14 Dutch terminal operators are used to provide in-depth analysis of maritime and continental terminals in Europe. The book provides insights into the cost structure of terminals and pricing schemes terminals. Furthermore, the efficiency of container terminals is analysed by using the frontier and DEA methods. Finally, the quality of container terminal services is researched by applying the SERVQUAL method. In the end, the research methods provide input for determining critical performance conditions for container terminals.
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