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Customer Satisfaction and Agile Methods
Assessing Customer Satisfaction and Agile Project Management Methods
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208 b
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Between February 11th and the 13th of 2001, 17§individuals possessing a broad range of expertise in§software development and management met at the Lodge§of the Snowboard ski resort in Utah where they talked§about software development. The ideas and principles§arrived at during the course of the meeting were§compiled in a document entitled: "Manifesto for Agile§Software Development", and it was signed by all of§the participants. According to this "Agile§Manifesto", customer satisfaction is the highest§priority of the agile software development§methodology. It is achieved through rapid and§continuous delivery of high quality software. Agile§proponents contend that using agile methods produces§greater customer satisfaction and better software§than using plan-driven methods. This§study examined empirically if the use and results of§agile-driven software development methods satisfied§customers more significantly than the use and results§of plan-driven software development methods.
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