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Every Claim Is a Negotiation
What Every Insurance Professional Needs to Know About Property Damage, Appraisal, and Getting to the Right Number
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The file lands on your desk. The clock is running. And the person across the table has a number that isn't right.
Every property insurance claim is a negotiation - whether anyone at the table admits it or not. The adjuster negotiates. The public adjuster negotiates. The appraiser negotiates. The contractor negotiates. And the insured, who never asked to be in any of these rooms, is waiting for someone to get it right.
Every Claim Is a Negotiation is the first book written for every seat at the table. Not carrier-side. Not policyholder-side. Facts-side.
Over thirty years and more than a thousand litigation matters, P. David Herring has worked claims from every position in the process - as appraiser, umpire, expert witness, loss consultant, and contractor. Twenty-seven chapters covering negotiation strategy, documentation methodology, appraisal and umpire process, carrier psychology, valuation frameworks, scope and pricing, and the human dynamics that determine whether a file moves or sits. Real files. Real professionals. Real numbers.
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