Contacto
Cómo comprar
Entrega
Guía de compras
Experience
The 5 Principles of Disney Service and Relationship Excellence
Inglés
57 b
Política de devolución de 30 días
Clientes que también han comprado
/
Tapa blanda
27.89
€
/
Tapa blanda
14.19
€
/
Tapa blanda
31.49
€
/
Tapa blanda
22.99
€
/
Tapa blanda
48.69
€
/
Tapa dura
299.59
€
Walt Disney World is the most recognized company in the world for service excellence. The book will combine the authors' experience overseeing and creating training to improve service in Disney parks. Readers will learn the five principles of the I CARE model (Impressions, Connections, Attitudes, Responses, and Exceptionals) and the Experience Quotient. In reading "The Experience "the reader will learn to: Identify service problems that face every company in the marketplace.Identify "the experience" and what it means to your company, Understand what makes up the 5 levels of the experience and why most people and companies fail at it, Be challenged to raise your organization's level of "the experience" by utilizing the experience quotient and applying the I CARE principles, and
Sobre el libro
Inglés
Regale este libro hoy
Es fácil
1 Añadir al carrito y elegir Entregar como regalo en el checkout 2 Le enviaremos un vale 3 El libro llegará a la dirección del destinatarioTambién puede interesarle
/
Tapa blanda
24.99
€
/
Tapa blanda
30.79
€
/
Tapa dura
26.99
€
/
Tapa blanda
8.89
€
/
Tapa blanda
18.19
€
/
Tapa dura
132.09
€
/
Libro
16.29
€
