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How to Manage Difficult People
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55 b
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Dealing with difficult people - from awkward customers at work to irritating neighbours at home - is a challenge many people face on a day-to-day basis. This book will show you how to: defuse and deal with difficult customers, both on the phone and face to face; manage problems with colleagues in the workplace, including a manipulative boss; handle difficult day-to-day interactions with any people we come into contact anywhere; identify and manage behaviours which can turn a person into a 'problem'; improve necessary listening and communication skills; and increase self confidence and develop rapport building skills. This book contains some proven techniques for managing yourself as well as managing difficult people. If you gain a better understanding of yourself, build your confidence and use these techniques, then you'll make your life a whole lot easier.
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