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People-Centric Internal Communication

Name: People-Centric Internal Communication
Brand: Kogan Page Ltd
SKU: 47017769
Price: 45.59 EUR
Availability: InStock
Author: Lee Smith
ISBN: 9781398623064

Lee Smith

Idioma

Inglés

Libro Tapa blanda

Código Libristo: 47017769

Editores Kogan Page Ltd, octubre 2025

How can you reinvent internal communication to truly connect people and drive performance in the age... Descripción completa

Código Libristo: 47017769

112 b

45.59 €

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How can you reinvent internal communication to truly connect people and drive performance in the age of AI?

People-First Internal Communication is a practical guide for internal communication managers, HR professionals and change leaders who want to transform employee engagement and build thriving workplace cultures.

Written by Emma Bridger and Lee Smith, this book shows you how to design communication strategies that put people at the heart of every message and channel. With real-world examples from NATS, Bupa and the University of Leeds, it provides a clear roadmap for creating communication that matters.

You'll learn how to:
- Map communication journeys that align with employee needs and goals
- Build empathy-based personas and design communication experiences that resonate
- Apply data and AI tools to enhance personalization and insight
- Strengthen belonging and culture through purpose-led messaging
- Measure impact to demonstrate communication's strategic value

Whether you're modernizing internal channels or leading large-scale transformation, People-First Internal Communication helps you move from information delivery to genuine connection, turning communication into a driver of engagement, innovation and lasting change.

Themes include: internal communication strategy, employee engagement, culture building, AI and communication, empathy-led leadership, organizational change