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"Process Improvement is 90% People and 10% Process"
It's people who have to change things, not models, not standards, not systems. This book keeps the human at the centre with new guidance on where AI genuinely helps - and where it might get in the way. Born from experience over many years in diverse industries, this Handbook For Humans seeks to allow you to learn from others' mistakes before you make them yourself.
First published in 2003 as Mind Your Ps & Qs, this practical handbook has helped people at all levels from board to project level to work better and manage change effectively. No management waffle, just straightforward methods you can use to help cut waste, reduce hassle, and make processes that people actually want to follow.
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