Contacto
Cómo comprar
Entrega
Guía de compras
Queue Management System
Strategies for Controlling and Routing Calls in a Contact Center
Inglés
130 b
Política de devolución de 30 días
Clientes que también han comprado
/
Tapa blanda
68.69
€
/
Calendario
20.69
€
A call center is defined as any group whose principal business activity is talking on telephone to customers or prospects. There is no doubt that call centers are today a booming sector in Pakistan and all over the world. We are here to propose the most suitable and best strategy for call center queue management. It will incorporate important features of call center queues and it will produce results that are different from those produced by the more usual models. The analytic approach is easy to apply and is used to offer some interesting insights for call center queue management. We usually come across lots of complaints from the consumer when they have to contact some representative of the company by going through hours of hold time. In this crucial hour, two things play an important role, the call management and the quality of the service. If the company will have high number of abandoned calls, it means that they have a huge number of irate customers which would really think hard before going for the same company for any kind of business next time.
Sobre el libro
Inglés
Regale este libro hoy
Es fácil
1 Añadir al carrito y elegir Entregar como regalo en el checkout 2 Le enviaremos un vale 3 El libro llegará a la dirección del destinatarioTambién puede interesarle
/
Tapa dura
34.79
€
/
Tapa blanda
17.09
€
/
Tapa blanda
37.39
€
