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This Is Service Design Doing

Name: This Is Service Design Doing
Brand: O'Reilly Media
SKU: 40435578
Price: 36.69 EUR
Availability: InStock
Author: Marc Stickdorn
ISBN: 9781491927137

Applying Service Design Thinking in the Real World

Idioma

Inglés

Libro electrónico Adobe ePub DRM

Código Libristo: 40435578

Editores O'Reilly Media, enero 2018

How can you establish a customer-centric culture in an organization? This is the first comprehensive... Descripción completa

Código Libristo: 40435578

90 b

36.69 €

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How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. Youll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization.Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. Youll be able to focus on your customers and iteratively improve their experience.Move from theory to practice and build sustainable business success.