2 956 573 libros electrónicos en 111 idiomas
¿No le conviene? No hay problema. Puedes devolver los artículos hasta 30 días
No se equivocará con un vale de regalo. El destinatario puede elegir cualquier producto de nuestra oferta.
Hasta 30 días para devoluciones
Business relationship management (BRM) is central to all aspects of an organisation's interaction with existing and potential customers. It is crucial for building and maintaining strong relationships between a service provider and customer. This highly accessible book gives an excellent introduction to the role of a BRM manager, covering areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role.